About Upper Lakes Foods

Part-time Customer Relations Professional

POSITION OVERVIEW

Upper Lakes Foods, Inc. is looking for a part-time Customer Relations Professional to work within the Inside Sales department to keep customer satisfaction at a high through daily project management, daily task follow through, and superb customer service.

ABOUT UPPER LAKES FOODS

Upper Lakes Foods is the largest independent, wholesale food distributor in Minnesota. Upper Lakes Foods specializes in serving foodservice operators such as independent restaurants, assisted living facilities, schools, and national and regional foodservice chain accounts with a strong focus on customer service. Simply put, the mission is to build value for each customer, employee, supplier and community we serve by bringing the best; the best products, best people and best ideas.

RESPONSIBILITIES

  • Manage all will-call activities
  • Relay order entry errors to Inside Sales person
  • Process and coordinate samples
  • Process equipment orders, shopping cart orders, sudden service orders
  • Process and coordinate employee holiday products
  • Vacation/Maternity/Sick Coverage back-up
  • Meet all deadlines as directed
  • Perform sales projects as assigned
  • Communicates with manager on issues or problems pertaining to customers or departments
  • Professional representation expected by following our core values.
  • Establishes and maintains effective work relationships within the department, the Company, and the community; and maintains the professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities.
  • Poses no direct threat to the health or safety of himself/herself, of others, or to property. Defined as a significant risk of substantial harm that cannot be eliminated or reduced to an acceptable level by reasonable accommodation.
  • Requires regular attendance to perform essential element as contained herein between the assigned start and end times for work.
  • Performs such individual assignments as management may direct.

BASIC QUALIFICATIONS:

  • High School Diploma or Equivalent
  • Knowledge and proficiency of the following systems: Microsoft Office programs, specifically Excel, Word, and Outlook, as well as the Internet.
  • Ability to operate basic office equipment; i.e. copy machine, fax machine and scanner
  • Excellent verbal/presentation and written/grammatical skills required.
  • Ability to be flexible, to be fair, and to function under pressure.
  • Great organizational and multi-tasking skills, along with the ability to think critically and solve problems.
  • Must be able to complete a project from beginning to end.

PREFERRED QUALIFICATIONS:

  • 1 year of inside sales or customer service experience

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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